Frequently asked questions
How do I place an order?
Select your book format or notebook combination, add it to your bag and complete checkout on the website. Physical-only orders can use guest checkout; guest COD requires phone verification.
Which payment methods are available?
COD and the mobile wallets shown at checkout, including bKash, Nagad, Rocket and Upay when enabled. Online payment is handled through PipraPay and remains pending until server verification. Ebook-only orders and accepted custom quotes require full online payment.
Are physical books kept in stock?
Books are printed on demand after order confirmation. Hardcover and paperback have separate prices. Notebook stock is tracked separately for each cover-color and lined/blank combination.
How much does delivery cost?
Inside Dhaka City: ৳70. Elsewhere in Bangladesh, including Savar, Gazipur and Narayanganj: ৳100. Ebook-only purchases have no delivery fee. Physical orders receive free shipping when every physical product is marked free-shipping, or their physical-product subtotal after coupon discounts reaches ৳2,000. Ebook prices do not count toward the threshold.
When will my order arrive?
Books: 3–5 calendar days in Dhaka City or 4–7 elsewhere. Standard notebook-only orders: 2–3 days in Dhaka City or 3–4 elsewhere. Mixed physical orders use the longer estimate and ship together. COD starts at confirmation; prepaid starts after verified payment.
When does an ebook unlock?
After verified online payment, or after full COD collection is confirmed for a mixed physical-and-ebook order. You can read and repeatedly download unlocked PDFs in My Library.
Can I customize a notebook?
Yes. Sign in and describe what you need in support chat, including quantity and any reference files. An admin reviews the request and provides a quote with price and delivery time. Accepted quotes require full online advance payment.
Can I cancel an order?
Request admin approval before notebook courier booking or before book printing begins. Confirmed custom orders cannot be cancelled. Mixed orders follow each item's boundary.
What if my product is wrong, damaged or defective?
Contact support within 7 calendar days of delivery. The store covers approved replacement shipping. Physical products have no change-of-mind return entitlement. Refunds are arranged manually after an admin discusses the outcome with you.
How do I talk to a person?
Ask the support chat for an admin. The same conversation and history transfer to the dashboard. If no admin is online, the conversation queues for a later reply. AI pauses while the admin handles your conversation.