Cancellations, replacements and refunds

Cancellation requests

Cancellation is subject to admin review. Standard notebooks may be cancelled before the order is added to Steadfast. Print-on-demand books may be cancelled before printing starts. Confirmed custom orders cannot be cancelled.

For mixed orders, each item follows its own cancellation boundary. A customization inquiry or an unaccepted quote is a request, rather than a confirmed custom order.

Wrong, damaged or defective products

Request a replacement within 7 calendar days of delivery if a physical product is wrong, damaged or defective. Give the support team your order reference, a description and relevant photos. The store covers shipping for an approved replacement.

The same protection applies to standard notebooks, print-on-demand books and custom products. We do not offer change-of-mind returns on physical products.

Ebooks

Purchased ebooks have no ordinary refund once access is provided. If the supplied PDF is wrong or corrupt, contact support for a replacement file or an approved refund.

Manual refunds

An admin discusses an approved refund with you and arranges the amount, method and timing. The refund is marked completed only after the admin confirms it. No automatic refund or fixed completion deadline is promised.